Millennials ask for more assistance to resolve IT problems at work than baby boomers

Millennials ask for more assistance to resolve IT problems at work than baby boomers

Despite the widespread belief that IT issues are only associated with older, C-suite members of the workforce, research reveals that two-thirds (66%) of IT decision makers claim that millennials ask for the most assistance when presenting. Commissioned by Barco ClickShare and conducted by Vinson Bourne of 1,250 IT decision makers, the global research shows that the reason for the heightened need for IT support is due to a lack of digital skills across businesses.

The study identifies that employees ask for the most assistance with presentation technology problems (67%). This is closely followed by internet connection issues (59%), printer issues (55%), mobile device problems (47%) and software bugs/problems (41%). About 91% of IT decision makers see presentation technology problems as a high or moderate priority. They say that these are most commonly reported due to external business hardware such as laptops, tablets, and mobile phones (46%) brought into meeting rooms. Meanwhile, meeting room business hardware such as screens, computers, and phones (40%), as per the IT departments gets asked for assistance.

When IT respondents were asked where issues arise, connecting hardware (67%), operating meeting/presentation software (58%) and joining web conference meetings (57%) were the top three reported. Ineffective presentation technology can have a detrimental impact on businesses, with five in 10 respondents reporting that these issues were associated to a loss of business (54%) and damage to business reputation (53%). In addition, over two-thirds claim that presentation technology issues caused important meetings to be postponed (72%) as well as disputes between colleagues (73%).

As a way of overcoming presentation IT issues, 60% of IT decision makers believe that the deployment of technology that is quick and easy to set up is essential. In addition, over 50% believe that wireless devices, those compatible with any device will ensure presentations run smoothly.

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