Luminous Power Technologies rolls out Contactless Customer Service on WhatsApp

Luminous Power Technologies rolls out Contactless Customer Service on WhatsApp

Ensuring consumer safety, the contactless customer service offers various options including service registration, product registration, product catalogue, online shopping and nearest store locater

Luminous Power Technologies, a powerful and trustworthy brand in the power backup, home electrical and residential solar space has rolled out contactless Customer Service on WhatsApp. Luminous’ WhatsApp support will offer multiple services, resolving customer’s query and helping them while they stay safe indoors.

Under these unprecedented times, Luminous Power Technologies understands the evolving customer behaviour and is responding to the current situation through effective and sustainable customer service model. Consumers can simply send a “hi” on Luminous’ WhatsApp support number +91 70428 33939 to register for service, register a product, get product catalogue, buy products online, visit the company website or the YouTube page and also get immediate information on the nearest Luminous store.This service is available 24*7, on all days of the week.

Quote from Mr. Sachin Bhalla, Sr. Vice President Marketing, Luminous Power Technologies: "We value our customers and their safety is our highest priority. Going ‘Contactless’ is to be the new trend for consumers and therefore, we are constantly working towards enhancing the overall consumer experience in the ‘New Normal. With our WhatsApp support, Luminous is now a step ahead in providing best in class services. This new service has not only increased our overall value proposition but is also crucial to the safety of our customers in view of the current market situation. We hope that everyone remains safe inside their homes as they continue to avail our services and product offerings through our contactless support.” 

Quote from Mr. Sandeep Sadhu, Senior Vice President & Head Service at Luminous Power technologies
”Luminous Power Technologies takes great responsibility of their employees as well as the customers. We always ensure that the services provided to our consumers are top of the class. We have been all the more vigilant during these challenging times and have rolled out the new WhatsApp Support service and other additional measures in view of the changing consumer needs. We sincerely hope that everyone stays healthy and take the benefits of our contactless services from the safety of their homes.”

The company has rolled out the WhatsApp support in view of the growing need for contactless services especially through the ongoing Covid-19 pandemic. It has also launched a consumer app and IVR based call center (available from 8 am to 8 pm) for automated service registration recently for the same purpose.

Additionally, maintaining its promise of delivering best in class services, Luminous has taken up several measures to ensure safe Hygiene practices both within the organization and while dealing with consumers.

Luminous is religiously practicing social distancing and regular sanitization at every step of production, servicing and product deliveries. All the service engineers and professionals associated with Luminous have been instructed to follow all the hygiene guidelines from Luminous while providing contactless servicing. Daily thermal scanning of all the workers and employees and cleaning all the machines/ equipment before and after use have also been taken into practice. Proper waste disposal after all the services is also carried out to ensure the safety of all the customers.

About Luminous Power Technologies:
Luminous Power Technologies, a powerful and trustworthy brand with a wide range of innovative products in the power backup, home electrical and residential solar space that covers, inverters Batteries, Solar solutions to home electricals offerings such as Fans, Modular Switches and LED lighting.

With 7 manufacturing units, more than 28 sales offices in India and presence in over 36 countries, our 6000 employees serve more than 60,000 channel partners and millions of customers. Our motto has always been Customer Delight through Innovation & Passion with the focus on Execution & Team-work. At Luminous, we passionately innovate to make life comfortable and efficient.

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