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How receptive are businesses to new technologies

How receptive are businesses to new technologies

Manish Singh, head of property – India and South Asia, on how Standard Chartered Bank employs technologies that improve productivity and sustainability

Manish Singh, head of property – India and South Asia, Standard Chartered Bank
Soumik Kar2019
Manish Singh, head of property – India and South Asia, Standard Chartered Bank

One can only imagine the level of efficiency and precision required to build and then maintain a Global Business Service centre for an institution like Standard Chartered Bank. Manish Singh, head of property, India & South Asia, Standard Chartered Bank, is any indication, talks about how receptive the business is to new technologies that improve both productivity and the green aspect of the building. He shares SCB’s many strategies from start to finish that have helped build and run their new Bengaluru centre.

What is the conceptual brief for SCB’s offices?
SC Works, Standard Chartered Bank’s internal guidelines, amalgamates all our office spaces across India. It standardises designs to the extent of 60-70% and the balance 30-40% is based on the office’s location.

How do you streamline processes and improve operational efficiency for the institution?
In any upcoming or new project, we employ Smart Air Handling Units (VRV System) in the HVAC system along with LED lighting, modular UPS and solar power generating panels, which are all key components for sustainability.

Are there any key design parameters?
We look at experience, productivity and economics as our primary parameters.

Tell us about SCB’s conservation measures…
In case of water, we ensure that all WCs are equipped with efficient flushing systems. All spouts have water aerators, which reduce water consumption with every usage. We are also trying to shift from water cooled HVAC systems to air cooled ones. 
Using LED light fixtures, Smart AHUs, solar power generating panels, resizing of equipment (UPS, DG & HVAC), etc, are also part of our LCR . We also maintain cold and hot aisle containment for the server room.

How do you manage and monitor operations of offices pan-India?
FMP (Maximo) helps us manage assets along with request/query/complaint management. For energy and water consumption, we use Credit 360 portal, while PPM 2000 portal is used to report and manage incidents.

How do you synergise all the stakeholders involved in new projects?
We have a workplace programme, wherein every individual’s roles and responsibilities is mapped as per the project. Based on that, the master schedule is prepared, and regular PWG (Project Work Group) and PSC (Project Steering Committee) meetings are held to monitor progress.

Tell us about the critic utilities used in the structure?
BMS is employed to operate and monitor HVAC, FAS, CCTV and access systems. Occupancy and motion sensors provide intelligent lighting solution in the premises. An offsite messaging system is in place for critical installations to alert in case of abnormalities.

Did you face any challenges in this project?
Design timelines generally exceed due to involvement of multiple stakeholders and change in the requirements. To overcome them, we specify SPOC (Single Point Of Contact) at the inspection stage to avoid major changes in the design and execution stage. During the project execution stage, the major challenge is the budget overrun due to unforeseen circumstances and additional requirements. Overruns are generally taken care by negotiating and value engineering. In case of work getting stalled due to force majeure, we increase work timings and add labour force.

What is the extent of IoT usage?
IoT based solution for remote HVAC operations and monitoring allows us to programme systems remotely and generate dashboards to understand the usage. CCTV and access control are also based on IoT system.

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